One Year Limited Warranty
YOU MUST REGISTER YOUR FISHING ROD OR REEL WITH ENIGMA FISHING WITHIN 30 DAYS OF PURCHASE TO ACTIVATE YOUR WARRANTY.
It’s imperative that you follow the registration process when you purchase your new Enigma Fishing rods or reels. Please refer to the warranty card for instructions or click here. There will be an additional $30 processing fee for non registered rods and reels, no exceptions.
Provided that you registered your product(s) and you are the original owner, our 1 Year warranty will cover most failures due to normal fishing situations. If your rod or reel broke because of material, or craftsmanship it will be replaced quickly and at no charge other than the return shipping and handling. If we determine it broke by abuse or misuse we will contact you and offer you a replacement at a reasonable charge.
Please understand rods and reels aren’t indestructible and must be used in a reasonable manner to the type of fishing they were designed for. A receipt from an Authorized Retailer is a requirement for warranty claims. Claims without proof of purchase will not be accepted.
Broken guides are not covered under Enigma Fishing warranties. Guides are inexpensively and quickly replaced at most quality fishing tackle shops. It is much more inexpensive to have a guide repaired locally than it is to ship the rod.
If you broke your rod fishing 50lb braid on a 10lb rod, or lifting a fish into your boat using only your rod then please use the Replacement Program designed for these situations. The reason we require pictures is because a manufacturer defect is easy to spot but an abused rod is even easier to spot.
If you have a warranty claim, please submit two close up pictures of the breakage area, copy of receipt, and any additional information to firstname.lastname@example.org and one of our representatives will get back to you.
Enigma Fishing will not warranty product purchased through online auction or marketplace sites (i.e. e-bay, amazon, etc) due to the untraceable nature of the transaction.
Important: A dated sales receipt, your name, address, telephone number(s), and email address must accompany all warranty requests. A brief description of the problems related to your request should also be included to help us understand exactly how we can repair/replace your product.
Lifetime Rod and Reel Replacement Program
It doesn’t matter what happened. You broke your rod or reel and need a new one. Accidents happen and this program is designed to get a new rod or reel back in your hands A.S.A.P.!
Accidents happen. Car doors, hatches, ceiling fans, even products run over in the driveway. We think you deserve a reward for being a loyal customer and we have a program to replace your broken rod or reel. We know most breaks aren’t defects, and we believe you should have an option to replace your favorite Enigma Fishing rod or reel at a reasonable charge.
Provided that you registered your rod or reel when you purchased it, and you are the original owner we will happily send you a new rod or reel for the reasonable replacement fee of 39.97 (shipping fees not included):
For warranty questions and assistance, please e-mail email@example.com. Include your name, phone number, and a brief description of your question or issue.
- If you would like to register a product (must have been purchased in the last 30 days), please click here.
- If you would like to submit a warranty claim for a damaged product that you previously registered with us, please click here.
Checks and money orders can be sent to:
10524 Moss Park Road Suite 204-225
Orlando FL, 32832